Frequently Asked Questions

Everything you need to know about your RCB commute and style.

What is the standard shipping time for RCB E-Scooters and E-Bikes?

Orders are typically processed within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days via our premium freight partners.

Do you offer a warranty on your electric vehicles?

Yes, all RCB E-Scooters and E-Bikes come with a comprehensive 12-month limited warranty covering manufacturing defects and electrical components to ensure your peace of mind.

What is your return policy if I am not satisfied?

We offer a 30-day return policy for products in original, unused condition with all packaging intact. Please contact our support team to initiate a return authorization.

Can I track my order after it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for easy installments.

Are RCB products water-resistant for outdoor use?

Our E-Scooters and E-Bikes are designed with an IP54 water-resistance rating, making them protected against light rain and splashes, though we recommend avoiding heavy downpours.